Refund policy

The Brewery sells consumable coffee products. Because of their nature, opened products, products whose seal or packaging has been altered, and products that cannot safely be returned to their original condition are not eligible for a change-of-mind return. Consumable products liable to rapid deterioration may also be excluded from ordinary return rights under applicable Egyptian consumer law.

This does not limit any mandatory legal right or remedy. If an item arrives damaged, leaking, defective, incorrect, or materially different from what was ordered, contact info@thebrewery.coffee promptly and include:

- the order number;
- a description of the issue; and
- clear photographs of the product and packaging where possible.

After reviewing the request, we may offer a replacement, refund, or another remedy required by applicable law. Approved refunds are issued to the original payment method where possible, unless another method is agreed. Refunds for InstaPay transfers may require the customer to provide appropriate bank, wallet, or transfer details.

Do not dispose of an affected product until we confirm that it is no longer required for review. Delivery charges are refunded when required by law or when the issue is attributable to The Brewery.